Ordering Information

Telephone Orders:
Our Toll Free number both in the U.S. and Canada is:
(800)-WhelpBox(943-5726), or by dialing 1-(419)266-2509. 

 

Email Orders:
You can copy and paste the order form page in an email and fill in all the necessary information.  Please DO NOT input credit card information on your email.  If you wish to pay by credit card we will contact you within 24 hours of receiving the email to obtain payment information on your order.

 

Mail Orders:
Go to the order form page and print  the form.  Fill in the complete order form making sure to include the item description, size, price and quantity.  Please be sure to provide your street address (no P.O. Boxes) and telephone number and we will contact you upon receipt for your payment information.  Mail your order to:
Jonart Whelping Box Co., Inc., 2716 Centennial Road Toledo, Ohio 43617

 

Fax Orders:
Go to the order form page and print  the form.  Fill in the complete order form making sure to include the item description, size, price and quantity.  Please be sure to provide street address (no P.O. Boxes) and telephone number.  Please do not input credit card information on the fax.  We will contact you upon receipt.
Fax your order to:  (419) 720-8078

 

Method of Payment:
Payment is due upon placement of your order.  Credit card (VISA or Mastercard) is the preferred method of payment.  If you wish to pay by check, we will accept this method of payment, but reserve the right to to ship after the check clears.  There is a $35 fee for returned checks.

 

Shipping:
Due to the variable volume of orders, we request you verify the shipping date when you place an order.  We strive to ship the Jonart Whelping Boxes within 1 week of order.    Shipping & Handling Costs can be found on the Order Form page.  Prices for shipping are based on UPS Ground to anywhere in the Contiguous United States.  For Hawaii, Alaska or International orders, call or email for quote on Shipping.  Be sure to include the items you wish to purchase for shipping and your shipping address including postal code/zip code.

 

International Orders:
Orders can be placed either by telephone (1-419-266-2509), fax (1-419-720-8078) or mail to:  Jonart Whelping Box Co., Inc., 2716 Centennial Road Toledo, Ohio 43617.  Visa and Mastercard are the accepted methods of payment.  All duties and taxes are the customers’s responsibility and are typically collected by the shipping company (UPS, or other).

 

Returns:
Returns will only be accepted with our prior approval, so please contact us via phone first.  All claims must be made within (10) business days and returned to us within (14) business days.  Returned items will be issued a refund of the product cost only and minus a $25 restocking fee for Small & Medium Boxes and $15 for sm/med. pens and a $50 restocking fee for Large and XL Boxes and $25 for Lg/Xl pens.  The restocking fee’s for boxes are based on complying with the 10 business day notification and returned within 14 business days.  All other considerations will be handled on a case by case basis.  There is no return opportunity for used boxes!  For returned fleece, assuming it was never used, there is a $10 restocking fee per box.

 

Prices:
Prices are subject to change without notice.  We are not responsible for typographical errors.